The Journey of CarePlix Vitals to the Rank 1 in Appstores
The journey of CarePlix Healthcare started back in 2016, it started with chronic care management in the US under medicare and Medicaid. In late 2020, we officially registered our organization and started our operations in India as CareNow Healthcare aiming to bring a digital revolution in Indian healthcare.
In late 2016, we started brainstorming about the device-less vitals monitoring system. And almost after a year we eventually started the research and development on it. As we moved ahead with the other product suites, the R&D continued and finally in early 2020, we completed the MVP and started with the internal trials. In 2020, during the first outbreak of the pandemic, we came up with our telemedicine platform which we collaborated with one of the leading pharma companies in India and helped more than 20,000+ doctors to do teleconsultations with their patients.
CarePlix Vitals Clinical Trails
At the end of 2020, we officially registered CareNow Healthcare as an organization in India and started operations with a team of around 20-25 people. Our first product CareNowDoc went live in mid-February 2021 which is an end-to-end practice management application for doctors and clinics. Currently, we have more than 70+ clinics all over India. In parallel, we continued our clinical trial for CarePlix Vitals in the month of Feb and March in one of the esteemed Government hospitals in West Bengal – IPGMER & SSKM Hospital. With an accuracy of around 95%.
We launched our app in the first week of May 2021 when the second wave of covid was hitting its peak. We launched the app early with limited features to provide help to the users who don’t have an oximeter. As the black marketers were outselling oximeters at an unreasonable price, we decided to make the app free to use till the crisis is not over.
Soon, after a week we started seeing huge responses from users and it was breaking records every day with the number of downloads. More than 50+ media coverages in both national and international media, spreading the news of our app all over the world.
In 3 weeks we have seen 1M+ downloads and 6M+ scans. For more than a week we were trending #1 on AppStore and Playstore.
CarePlix Vitals Rank1 in Appstore
When the whole world was looking at the app, it’s a rollercoaster ride for the team and a whole new experience for each and every one of us. The dev team worked day and night to make the system up and running as we were facing heavy traffic. Our support team worked restlessly guiding each and every user who faced problems with the download process and helped them with the tutorial to use the app.
Bringing the New also brought Challenges to CarePlix
As we are new, many people doubted the app initially and questioned whether it’s real or fake. We knew that this type of question will come as this is the first time such an app is actually monitoring body vitals. We tried to answer as many as possible, sharing the knowledge about the technology and how it works.
It takes time for people to adapt to new technology but this is the way where we need to share the knowledge and make them understand the technology. Many people and doctors compared the app with medical-grade oximeter devices and shared their experiences over YouTube, Twitter, and many other social platforms. We also carried out surveys and found that more than 80% of users found this app useful and are using it on a daily basis.